At Instant ID ("we," "us," or "our"), customer satisfaction is a top priority. This Refund Policy outlines the terms under which customers may request a refund for purchases made on instantid.io or through any affiliated payment gateway.
1. General Refund Eligibility
We offer a 30-day refund guarantee from the date of purchase. If you are not satisfied with your experience, you may request a full refund within 30 calendar days of the original transaction date. After 30 days, all sales are considered final.
2. How to Request a Refund
To request a refund, please contact our billing department at [email protected]. Include the following information to help us process your request promptly:
- Your full name
- The email address used during checkout
- The last four digits of the payment method used
- Your transaction ID or receipt (if available)
- Brief reason for your refund request
Once we receive your request, our team will review and respond within 2–3 business days.
3. Approved Refunds
If your refund request is approved, the amount will be returned to your original payment method. Depending on your financial institution, it may take 5–10 business days for the funds to appear in your account.
All refunds are processed in U.S. dollars (USD). Instant ID is not responsible for currency conversion differences or international transaction fees charged by your bank or card issuer.
4. Ineligible Refunds
- Refund requests made after 30 days from purchase.
- Refunds requested for reasons outside our control, such as incorrect phone numbers or lack of user consent for tracking.
- Accounts found in violation of our Terms of Service or used for illegal or unethical activity.
5. Duplicate or Unauthorized Charges
If you believe you were charged multiple times or without authorization, contact us immediately at [email protected]. We will investigate and resolve any duplicate or fraudulent charges as a priority.
6. Subscription Renewals and Cancellations
Instant ID subscriptions renew automatically at the end of each billing cycle to ensure uninterrupted service. You may cancel anytime before renewal to prevent additional charges. Cancellations take effect immediately, and you will continue to have access until the end of your current billing period.
To cancel your subscription, log into your Instant ID dashboard or email [email protected] for assistance.
7. Technical Issues and Service Interruptions
If you experience technical difficulties preventing proper use of the Service, please contact us. In some cases, we may offer troubleshooting assistance, credit toward future service, or a refund at our discretion if the issue cannot be resolved.
8. Chargebacks and Disputes
We encourage all customers to contact us before initiating a chargeback. Chargebacks filed without prior contact may result in account suspension while the matter is investigated. Fraudulent or bad-faith chargebacks may be reported to payment processors and relevant authorities.
9. Modifications to this Policy
Instant ID reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on instantid.io with a new "Effective Date." Continued use of the Service after updates constitutes acceptance of the revised policy.
10. Contact Information
For all refund-related questions, please contact our billing team:
Email: [email protected]
Mailing Address: MONI MEDIA WEST LLC
6601 Park of Commerce Boulevard, Boca Raton, Florida 33447
11. Legal Compliance
This Refund Policy complies with applicable U.S. federal and Florida consumer protection laws. Refund requests are honored in accordance with these standards, and customers maintain all rights under the Fair Credit Billing Act (FCBA).
12. Final Disclaimer
By purchasing or using Instant ID services, you acknowledge that you have read and understood this Refund Policy. Misuse of the platform or violation of our Terms of Service may void eligibility for a refund.